Privacy Policy

Last updated: March 2026

1. Data Controller

Satyvo SA — BCE 0791.828.816
Email: info@satyvo.be

2. Data Collected

When you fill in a form, we collect: first name, last name, email, phone number, postal code, type of work, and an optional description. We also collect your IP address and technical data (browser, operating system) for security purposes.

3. Purpose of Processing

• Forward your request to verified professionals (via the Bobex network)
• Contact you by email or phone regarding your request
• Improve our service (aggregated statistics)

4. Legal Basis

Your explicit consent (checkbox on the form) — Article 6(1)(a) GDPR.

5. Data Recipients

Your data is forwarded to:
— Bobex (network of professionals for Benelux and Luxembourg)
— Google Analytics (anonymized, only after consent)
No data is sold or used for advertising purposes.

6. Retention Period

Personal data is automatically deleted after 30 days.

7. Your Rights

Under the GDPR, you have the right to: access, rectification, erasure, portability, objection, and withdrawal of consent.
Contact: info@satyvo.be

8. Cookies

We only use analytics cookies (Google Analytics) after your explicit consent.

9. Supervisory Authority

You can file a complaint with the CNPD (Commission Nationale pour la Protection des Données):
cnpd.public.lu